FREQUENTLY ASKED QUESTIONS

PRINTING THE TICKET

To print your ticket, make sure you have a printer (with enough ink). Tickets must be printed on blank white A4 paper. You will need to present your printed ticket to access the visit of the Army Museum. Any partially printed and / or illegible ticket can not be accepted and will be considered invalid. To check the quality of your document, make sure that the bar codes are printed correctly.
The presentation of the ticket at the controls located at the entrance of the showrooms via smartphone or tablet is also possible.
I lost my ticket, can I print it again?
Yes, you can reissue your ticket received by email in PDF format. Please note that only one use of the ticket is possible. So keep it carefully to avoid loss or theft.

PAYMENT

The means of payment accepted on the online ticketing are the credit cards of the following networks: MasterCard, Visa, Carte Bleue, JCB. These are the only means of payment accepted for your purchases on the online ticketing.
I have a problem with the payment of my order, the system tells me "payment refused"
- Check if you have entered the details of your credit card.
- Check with your bank.
What are the security guarantees of payment?
The Army Museum Online Box Office uses a secure payment site "PayZen". In order to ensure the security of the purchases made, the site is equipped with the SSL (Secure Socket Layer - and 3D Secure) encryption protocol and the new "Verified by Visa" and "MasterCard securecode" authentication payment verification standards. »To prevent fraudulent use by third parties of your credit card.

CUSTOMER ACCOUNT
Customer account
You have access to all of your personal information and the history of your orders.
I forgot my password
Click on the link «Forgot your password? ". Enter the e-mail address associated with your account and click on the "Send Email" button. You will receive a new password by e-mail. You can change it at any time in the "My Account" section.
Invoices from my orders
We advise you to keep and print the confirmation email of your order. It acts as an invoice. You can also consult the history of your online purchases in the "My orders" section.
Is my personal data protected?
The Army Museum keeps and protects your personal data. In no case your personal data may be transferred to a third party. In accordance with the law "Informatique et Libertés", you can at any time request the correction or deletion of these data by mail to the following address: Army Museum, 129 rue de Grenelle - 75007 PARIS
 
USE OF TICKETS
I was unable to use / I will not be able to use my ticket before the expiry date. What to do ?
As stated in the GTC tickets are neither exchangeable nor refundable.
I wish to offer entrance tickets for the Army Museum. Is it possible ?
Yes, although nominative the ticket can be transferred to a third person respecting the same conditions of use of the ticket.
 
ACCESS
Can tickets bought on the Internet allow me to avoid the queues at the checkouts?
The tickets bought on the Internet make it possible to avoid the checkout, are usable immediately and thus facilitate your access to the visit of the rooms of the museum.
Do tickets bought on the Internet allow me to access the Dome of the Invalides and the Tomb of Napoleon?
Yes, the ticket gives access to the Dome des Invalides and thus to the Tomb of Napoleon.